FAQ
  • How long does it take to Receive an Order?
  • How much is Shipping?
  • Do you Ship Internationally?
  • How do I Exchanges and Refunds an item?
  • What do I do if I can't remember My Password?

QHow long does it take to Receive an Order ?

A Delivery Time: Approximately 7 business days. Your purchase will be sent by DHL, EMS or FedEx. A tracking number and order confirmation will be emailed to you, so you can track down the delivery.

QHow much is Shipping ?

A Charges: A nominal charge of US$5.00 will be added to each order (same-address delivery).

QDo you Ship Internationally ?

A Pretty Sharon currently ships to Hong Kong, Japan, Singapore and Taiwan addresses only. However, we have aimed to be able to fulfil international orders in the near future.

QHow do I Exchanges and Refunds an item?

A Only defeated items may be exchanged or returned for a refund within 7 days of the date of receipt of parcel. Returned merchandise must be in new condition, not worn or altered. Exchanged orders will be delivered to you free of charge. We will also cover return shipping costs.An email confirmation will be sent to you upon receipt of any returned items. To exchange or return an item, please email us for an authorisation code BEFOREHAND. This authorisation code must be clearly marked on the outside of the shipping box or the package will not be accepted!NOTE: Refunds may take up to 21 days to process. Refunds will be given at the discretion of the Company Management.

QWhat do I do if I can't remember My Password ?

A For security reasons, Pretty Sharon requires a password for signing-in to your account. If you have forgotten your password, please click on "Forgot Your Password?" below Sign In. You will be asked for your login e-mail address to retrieve your password hint. Your hint will be e-mailed to you within one hour. Please note that if you did not provide a password hint upon registration, the e-mail that you receive will be blank. If you still do not remember your password, you can contact Customer Service to reset your password.

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